London just got greener

Almost three years after we started deploying e-bikes in London, we’re so proud to be working with Transport for London to provide e-scooters to Londoners.

Lime e-scooters are now available to hire across participating boroughs and private land developments in London. You can find out more about the trial, including an updated list of participating boroughs, on the Transport for London website.

Safe Riding

Wherever we operate, safety is always our key focus. Lime has worked with TfL and London Councils to introduce a number of important interventions to make sure our London e-scooter service is as safe as possible for our riders, road users and pedestrians. These include:

  • Requiring all users to take training on the Lime app the first time they hire an e-scooter. More detailed training is available on our online e-scooter driving school and we will also be holding in-person training events and helmet giveaways across London. 
  • Capping the speed of our electric scooters at 12mph across London. Our GPS technology means we can enforce speed limits in specific, low-speed or no-ride zones, such as in pedestrianised areas or outside schools and hospitals.
  • Fitting every one of our scooters with a clearly displayed unique ID number making it easy to identify and, if necessary, take enforcement measures against any rider breaking the rules.
  • Enforcing driving licence requirements using our GDPR compliant two factor licence authentication technology.

Lime is using our latest Gen4 e-scooter to deliver our London service. Built for safety, the Gen4 has been developed from the data of over 200 million Lime rides around the world. The Gen4 has a number of industry leading hardware features, including:

  • Dual hand brakes and a drum baking system, delivering the shortest braking system, delivering the shortest braking distance of any shared rental scooter by up to 50%
  • Nine reflectors and lights onboard, providing visibility of up to 300m
  • Lower baseboard and swept back handlebars to allow for greater rider stability and rider indication via hand signals
  • On-vehicle technology which provides an immediate geofence response (3 seconds)
  • 12” front wheel and mountain bike-inspired suspension to effectively deal with potholes, speed bumps and other road surface variations
  • Double kickstand to help safe parking and prevent our scooter from being knocked over

RESPONSIBLE PARKING

Our London e-scooter service uses mandatory parking bays. This means that users are required to end their e-scooter ride in parking bays, marked in the Lime app and on the ground (either on pavement or on the road).

Lime’s on-vehicle GPS technology, accurate to up to 30cm, will prevent users ending their rides outside of these zones – created in consultation with local authorities – avoiding issues with street clutter and helping to create an ordered and well managed trial that works for all Londoners. 

In addition to this technology, Lime has also invested in a 24/7 on the ground operations team in London, which will be responsible for collecting and re-parking any abandoned or misparked scooters (where users have not ended their ride and left the vehicle outside a zone) as well as other fleet management tasks, such as swapping batteries, conducting safety and maintenance checks, vehicle sanitisation and monitoring for poor rider behaviour like pavement riding or double riding. 

As part of the trial, TfL has set to clear time limits for when Lime needs to collect and re-park scooters, and we have invested in our on the ground team to ensure we can deliver on these. 

Click here for more information on safety and responsible parking.

INVESTING IN EQUITABLE ACCESS AND OUR LOCAL TEAMS

We believe that no one should ever be priced out of making more sustainable transport choices, and we have developed specific initiatives to ensure this doesn’t happen in London and across our UK services. Read more about these initiatives, including our Lime Aid and Lime Access schemes, here.

We’ve also invested in our local teams in London, Manchester and Milton Keynes. We’re proud to be an accredited living wage employer, employing an on the ground operations team to ensure the bikes and scooters you love are working and fully charged whenever you want to use them.

By investing in our local teams, we have also been able to actively manage issues like parking and anti-social behaviour, ensuring that our services deliver for everyone.

Lime’s commitment to equitable access extends to our own workplaces, which is why – in addition to being accredited with the Living Wage Foundation – Lime was recently awarded the Mayor’s Good Work Standard, in recognition of our people-first employment practices in London.